Privacy Policy

1. Platform Scope

BawarchiBuddy currently operates as a discovery and lead-generation platform connecting customers and home cooks. We do not act as the seller of food, delivery provider, or payment collector.

This policy explains what data we collect, why we collect it, and how we protect it when you use our website, kitchen app, and consumer app.

2. Information We Collect

2.1 Account and Profile Data

• Name, phone number, and optional email
• Profile and kitchen information (for kitchen owners)
• Address and location details required for order discovery and delivery coordination

2.2 Service Data

• Menu listings, order metadata, and order status updates
• Support requests, feedback, and communications sent through the platform
• Usage and interaction events for product reliability and analytics

2.3 Technical Data

• Device, browser, IP address, and app version
• Crash logs and diagnostic information
• Cookie and similar identifiers on web properties

3. Payment Data Clarification

We do not currently process or settle customer payments as merchant of record. Payments are handled directly between customers and kitchen owners.

We do not store full card details or bank account credentials for customer transactions. If any payment reference data is present, it is used only for order support context.

4. How We Use Information

• To operate and improve the platform
• To connect customers and kitchen owners
• To show relevant kitchens, menus, and order updates
• To provide support and resolve platform issues
• To prevent abuse, fraud, and security incidents
• To comply with legal obligations

5. Information Sharing

We share data only as needed to run the platform:

• Between customer and selected kitchen owner to fulfill the requested order flow
• With infrastructure and analytics service providers under confidentiality controls
• With authorities when legally required

We do not sell personal information to data brokers.

6. Data Retention

We retain data only for as long as needed for platform operations, support, legal compliance, and security. Account data may be deleted or anonymized on valid request, subject to legal obligations.

7. Your Rights

• Access and correct your information
• Request deletion of account data (subject to legal exceptions)
• Opt out of non-essential communications
• Request support regarding privacy concerns

8. Security

We use reasonable technical and organizational safeguards to protect personal data. No system is perfect, but we continuously monitor and improve our security posture.

9. Contact